Coronavirus (COVID-19) and ORTHO FAQs

As the lockdown restrictions start to lift in Ireland we’re pleased to say that ORTHO is open again to care for you and your smiles.

We appreciate you may be nervous about visiting us and know you’ll have questions, so we’ve put together some FAQs to help both existing and new-to-ORTHO patients. If you can’t see the answer to your questions below, or have a question relating to teeth straightening, you can also message us on Facebook.

Is ORTHO open again?

ORTHO Dublin & Dundalk are open again to care for you and your smiles. We kindly ask that you do not visit your local practice in-person without a pre-arranged appointment.

We’ve been working hard to put extra safety measures in place to keep patients and practice teams safe.  Please see our COVID-19 safety charter for more information.

Can I make a new appointment?

ORTHO Dublin & Dundalk are both open & taking new appointments.

Please only visit a practice if you have an appointment.  We’ll be asking every patient that visits us to follow a few simple steps – our teams will explain everything to you when you book.  Please also read our COVID-19 safety charter for a summary of all the additional new measures we have put in place to keep you safe.

Are you accepting new patients?

Yes we’re welcoming new patients.

Is it safe to have orthodontic treatment while some COVID-19 restrictions are still in place?

Yes, it is safe to be treated. Social distancing measures are in place, robust PPE (personal protective equipment) is being used, and enhanced infection control measures have been implemented.  Please see our COVID-19 safety charter for more information on how we’re keeping you and our practice teams safe.

Please also be aware that our orthodontists, hygienists and nurses will be wearing more protective clothing and face wear than they did before.  This is only to keep you and our clinical teams safe.  They’re still the same friendly people underneath!

What extra safety measures have you put in place?

Following the COVID-19 outbreak, we’ve taken the essential decision to put extra patient protection measures in place based on the best available evidence and international opinion.  It’s to ensure your safety so you can continue to visit our orthodontists with full peace of mind.

So, when you next come into practice, there will be some additional safety enhancements – find out more in our COVID-19 safety charter.

We’ll be asking every patient that visits us to follow a few simple steps – our teams will explain everything to you when you book.

Do I need to do anything before I come into a practice?

To protect you and our teams, there are a number of new safety measures we’ve introduced and would like you to follow if visiting one of our practices.  Please see our COVID-19 safety charter for further information.

What is the waiting time for an appointment?

Our priority is to see patients as soon as we can, at a time that suits you, which is why ORTHO Dublin practices is open late Wednesday and Thursday.

Please give us a call to book an appointment and we will see you as soon as we can.

I’m nervous about visiting the orthodontist, what can I expect?

Let’s face it, not many people look forward to going to the orthodontist and that’s without the extra complexity of COVID-19.  So we completely understand you may be more nervous about visiting the orthodontist than normal.

The truth is, your visit will be different.  There will be more safety measures in place and consequently, our practices will feel more ‘clinical’.  Our orthodontists, hygienists and nurses will be wearing more safety clothing and face wear, and our reception teams will be behind screens and wearing masks too.  We’ll also ask you to use hand sanitiser and wear a face mask while in practice (these will be provided), but it’s only for everyone’s protection.

Of course in reality, underneath the protective equipment, it’s still the same practice team providing your orthodontic care.

If your child is visiting the orthodontist, then we suggest you have a chat with them beforehand to explain that things might be a little different than last time they visited. But explain that there’s absolutely nothing to worry about. You could run through some of the simple steps to follow when visiting the practice to help them to understand what’s going to happen.

Please let the practice know if you or your child are particularly anxious, and they will do their best to look after you once you arrive.

I’m in the process of ongoing treatment what shall I do?

If you’re mid-way through treatment, please call your local practice who will advise you of the best next steps.

What do I do if I have an orthodontic emergency?

If you have issues with your braces, please give us a call & the team will be able to book you in for an appointment if needed.

Please do not arrive at any practices without an appointment, as we’ll be unable to see you.

Patients should visit A&E if they have jaw swelling that is causing difficulty in breathing or swallowing, uncontrolled bleeding, or facial trauma.

I have an orthodontic emergency but have COVID-19 / am showing symptoms / live with someone with COVID-19, what can I do?

Whether you’re an existing or new patient, if you’re experiencing acute pain or a orthodontic emergency, please get in touch and we’ll advise you what to do next.

I fall into the ‘cocoon’ category and I need to see an orthodontist, what shall I do?

When you make an appointment, please let the team know you fall into the ‘cocoon’ category and what, if any, extra assistance you need when you visit.

You may also be reassured to know that we’ve introduced extra safety measures to keep everyone as safe as possible – please take a look at our COVID-19 safety charter for full details.

If you’d rather not visit us in practice, both our practices are still providing telephone support and advice, so give us a call and one of our team will do their best to help you.


The health, wellbeing and safety of our patients, their families and our people remain our top priority at We’d like to thank our patients for their understanding during these unusual times.

The latest opening status of our practices can be found at: Keeping COVID-19 safe.

We have introduced new safety measures in practice, please see our COVID-19 safety charter for more information.

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